Close

6 + YEARS OF 

BANKING INDUSTRY EXPERIENCE

Intertec has a proven track record of working

with a major U.S. bank solving technical

problems through customized solutions

WHY GO NEARSHORE?

Costa Rica is a low risk option to scale with world-class infrastructure, software skilled talent trained in Agile, modern web delivery methodologies, and coding best practices. We can also deliver a 30% cost savings compared to similar U.S. based services, and time zone alignment for live conference calls and team interaction.

BANKING BUSINESS UNIT EXPERTS

We provide top quality resources, with strong technical talent in the banking business in areas such as:

Consumer Lending Technology.

Enterprise Technology Infrastructure and Security.

Payments Virtual Solutions and Innovation & Community Banking Technology.

Wholesale Banking and Wealth & Investment Management Technology.

EXAMPLES OF HOW OUR TEAMS WORK:

The Intertec Production Support Team supports critical work for Virtual Banking Channels in a nearshore model with time zone alignment and proximity.

SUPPORT PROVIDED:

INTERTEC'S PRODUCTION SUPPORT GROUP

Second Level 24/7 production environment support for applications, risk, and hardware monitoring.


Product Services Management which ensures availability of all public sites and internet banking products and services.


Technical Project Management Services is responsible for planning and facilitating all activities and resources required to successfully complete an implementation for pre-production and production applications and systems.


The Technical Project Management Services team oversees OS Security Patching for over 1,500 servers. This includes monthly OS patching, Firmware upgrades, and Risk and Regulatory remediation support.


Third Level Support Engineers are our Web Systems Engineers who execute the security patches, support software releases and hardware refreshes, as well as real-time monitoring in a flexible shift model.


Tiger Teams for Risk and Regulatory teams integrate across Virtual Channels to support for OS Security Patching, Applications, Middleware, OS and Database remediation and middleware cleanups.

GREENHOUSING PROGRAM

Intertec offers clients the advantage of a methodology that allows acquisition of expert resources in hard to find niche skill areas. This helps customers to expand their talent pool while driving cost savings and long-term value. The expert resources develops a team of capable talent by mentoring and implementing greenhousing strategies.

THE BENEFITS IF THIS PROGRAM ARE:

Niche experts are recruited from global sources and relocated to Costa Rica to stand up new support teams in skill sets that are hard to find or where there is a global shortage of talent.


Our Greenhouse Leader works with the bank business units to understand the strategies, road map, and skills needed to accomplish key objectives for the line of business.


Our Greenhouse Leader builds a team around them of different experience levels (intern, junior, mid, and senior level resources).


Blended skills and experience levels bring cost benefits and strategic value, such as career path and longevity, into the engagement.


Our Greenhouse leaders act as ongoing technical team single points of contact and SMEs, working closely with the onshore team and also in direct operational day to day work and driving innovation.

WHY WORK WITH INTERTEC?

We partner with clients and work continuously to closely align our services to our clients’ business

needs, expectations and corporate culture, thereby creating fully customized solutions with

onshore and nearshore capabilities.

INTERTEC ADVANTAGES:

Flexible engagement and delivery models.

Ability to engage quickly with bench allowing for rapid alignment.

Proven quality, high customer satisfaction and high volume of client renewals.

Multinational workforce with diverse skill sets.

Copyright 2018 © Intertec International